FAQS

This explanation may help since Honua Kai can be confusing. Honua Kai is 700 individually owned condominiums that belong to a Homeowners Association. It's not a hotel. Every owner chooses to either use the onsite management company which is now Outrigger or they choose an outside rental company (ORC) like us.  Outrigger is not "the Resort" they're just the onsite managment company. Now they own the front desk area and some other areas at Honua Kai, but all guests have access to the pools, restaurant, stores, Spa, fitness center and concierge.

Owners at Honua Kai did not hire/choose Outrigger to be the onsite management company.  Outrigger bought into the position by purchasing the asset from Intrawest Hospitality Management, who was part of the original developer of Honua Kai and whom I worked for from 2009-2016.  

 If you book thru us then everything goes thru us.  Any questions about the reservation or the resort you contact us (via email, phone to text).  

No,the front desk are employees of Outrigger. It's like renting a car from Hertz and going to the Avis counter for directions. When I check in our guests I jokingly tell them that "It's call Joe or call 911", which is just my way to reiterate that there is no front desk for our guests, I am your front desk.  

Yes, the bellmen are employees of the HOA, so they work for every owner and all guests. They are all local guys that are happy to help with luggage, parking your car, or giving directions. 

Yes, the concierge is a 3rd party vendor that works with every owner and all guests. I recommend you contact Heather Lombardi hlombardi@bluehawaiian.com.  Heather and her team are a great asset and can save you hours of planning. She's also a friend, so rest assured you will get taken care of.

No,  only guests of Outrigger can charge to their rooms.  So when you go to Duke's Beach House you will have to pay via credit card or cash.  The Whaler General store in the Konea Building does not allow room charges for any guest. 

FOR 2024 and 2025: If you cancel more than 60 days prior to your check in date you will receive a 100% refund.

If you cancel within 60 days of arrival we will attempt to re-rent some or all of your dates, so that you do not lose any/all monies paid for the reservation. If we are able to re-rent, will refund on a pro-rata day for day basis at our sole discretion. THERE ARE NO OTHER EXCEPTIONS FOR ANY REASONS. 

We recommed you purchase travel insurance.

Guest understands that there are no refunds due to inclement weather including hurricanes or floods. Manager shall not be liable for events that may interfere with your scheduled occupancy including but not limited to Acts of God, pandemics (except as specified above), acts of government agencies including self-quarantines, fire, strikes, terrorism and war. Trip Cancellation Insurance is available and we strongly suggest you purchase the coverage that allows you to cancel for ANY reason. 

KM and/or the Owner shall not be liable in any way should any guest or family member or friend of guest contract Covid-19 while staying in said unit. 

No, we don't offer housekeeping as we are not set up for it. We only allow our cleaning crew in our units for liability and quality reasons. 

No, they are employees for Outrigger and I will leave it at that.  I would be happy to explain why my cleaners are the best in the business and explain the differences. 

We provide those. We are part of the pool/beach towel vending machine program at Honua Kai.  There are 4 towel vending machines located throughout the pool area.  Your  5 digit door code will open the vending machine door and you can take the towels you need. The towel have a microchip in them, so the machine knows how many towels you take and how many you return. The return receptacles are located next to the vending machines.  You can take from one vending machine and return to ANY of the 4 receptacles on property.  There is a $25 fee charged for all unreturned towels.  

Check in is 4 p.m. and check out is 11a/m.

Yes, BUT only when the schedule allows. We do our best to accommodate these requests, but sometimes we just can't do it. Please do not get upset if that is the case.    

No. Honua Kai is a pet-free resort.

Yes. The Studios have a 3 guests maximum. The Two Bedrooms have a 6 guest maximum.  Children, Infants and Baby's count as guests.

There is no resort fee when you rent thru us*.   If you do rent from the onsite management company Outrigger then you will pay a Resort Fee. That is a fee they charge and not charged by the Homeowner's Association. 

Self Parking is free and valet parking is free but subject to change.  Most, if not all, of the other management companies do charge a self-parking fee. The self parking charge is not required by the Homeowner's Association. Each owner decides whether to charge a parking fee.  We decided not to charge a parking fee since we do not want to be liable for what happens in the parking garage.  As we told our owners, if you take the parking money you accept the responsibility.  *Now if the Homeowners Association Board changes course and requires all guests to pay a resort/parking fee then we will assess this fee to our guests regardless of when you booked your stay. 

Yes.  We are a licensed Real Estate Brokerage in the State of Hawaii-Kai Malina Properties, LLC RB-22032, Joseph Devane, RB-18850 and Rhonda Devane, RS-26237

Our GET and TAT Tax ID is  T-076-518-1952

We are insured thru Brown & Brown Pacific Insurance Services Inc.in Kahului, HI

You can do that.  The mailing address is 

Honua Kai Resort and Spa

130 Kai Malina Parkway

Lahaina HI 96761. 

Attn:  "Your Unit/ Joe Devane"

The delivery will go to the security office at the Hokulani Building loading dock.  I will get an email from security and then I will notify you. You can also get notifications from Fed Ex, UPS or UPS.  You can pick up package there and you'll need your ID.